E-COMMERCE INBOUND PROCESS

We are offering Inbound Bpo Projects for handing calls from the customers to deliver their projects on or before delivery date & time. Here is the brief of Project financials.

No. Of Seats 40 Per Slot

Seats Breakup 30 Seats Inbound + 5 Seats Chat Support + 5 Seats Outbound

Ratio of Hiring 3 TLs and 3 QA

Scope of Work Inbound Calls, Chat Support, Merchant Acquisition and Outbound Calling

Contract 12 Months extendable till 36 Months

Inbound INR 32500+GST (per seat per month)

Chat Support INR 28500+GST (per seat per month)

Outbound Support INR 28500 + GST (per seat per month)

Payout for TLs and QA INR 30000 (per TL) INR 28000 (per QA)

Payment Cycle Monthly

Payment Mode Wire Transfer

Shift Primary Window 9:00 AM to 7:00 PM (IST)

Male : Female Ratio 4:6 (Inbound and Outbound), No Such ratio for Chat Support

Training Online/Onsite

Sign-up Bangalore/Pune

IVR and CRM – Provided By the Client

Documents Required:

OSP/DOT License
Incorporation Certificate
ISO Certification (If any)
Corporate Profile
Network Diagram
Center Pictures